Employment & Training

Urban Peak’s Employment and Training Services team aids youth ages 15 -24 experiencing homelessness and those at imminent risk of homelessness in providing essential skills that assist the youth in gaining and maintaining employment. Services include Job Readiness Training (JRT), career training services, job search assistance, job placement and job retention services. All services are free, accessible, and individualized.

If you are interested in learning more about becoming an Employer Partner, click here.

Job Readiness Training

Urban Peak’s Job Readiness Training (JRT) is designed to help job seekers in providing career exploration opportunities, resume and cover letter assistance, and classes emphasizing soft skills such as communication, goal setting, conflict resolution, and job retention.  Throughout JRT, youth will work with a case manager to help identify their career interests and strengths and to set goals for the course and future employment. Upon successful completion, youth may earn a job referral to one of our Employment Partners.

Open Job Search Hours

If a program like Job Readiness Training is too structured for youth, they can come use the classroom during Job Search Hours to search for available jobs online, create or update their resume and cover letter, work on job-interviewing techniques, and more. Staff are available to assist youth so they are able to successfully apply for jobs and stand out among other applicants.

Workforce Innovation and Opportunity Act

The Workforce Innovation and Opportunity Act is a federally funded program designed to help young people attain their education and employment goals by providing short-term support and services. Some opportunities available through the program include intensive case management, subsidized work experiences, certificate trainings, and transportation assistance. The intensive case management focuses on career exploration and goal setting to set youth up for success in their educational and employment pursuits.

Once a youth has secured employment, Urban Peak staff will work with them and their employer to ensure they feel supported and equipped to adequately perform all functions of the position for which they were hired. Urban Peak will work with them to set goals, obtain clothing appropriate for the position, secure necessary transportation, review feedback from their supervisors, complete self-evaluations, and more. Those that utilize our job retention services have more success in retaining their positions, earning promotions and wage increases, creating a satisfactory outlook toward employment, and exploring future career options.

ServSafe Food Handler Training and Certification

Offered six times per year to eligible participants, the training covers five key areas: Basic Food Safety; Personal Hygiene; Cross-contamination & Allergens; Time & Temperature and Cleaning & Sanitation. The nationally-recognized certification is valuable for youth if they are currently working or seeking a job in food service (Prep Cook, Server, Dishwasher, Dietary Aide, Concessions worker, etc.).

Customer Service Training and Professional Certification in Customer Service

This certificate, available through the National Retail Federation Foundation, is a comprehensive three-day training and exam offered four times per year to eligible participants. The training and nationally-recognized certification are based on skill standards recognized by sales and service employers as critical to customer service success. Individuals who earn this certificate will have a national, transferable certification of skills and knowledge to help them gain and grow in careers in customer service.

For additional information on our Employment services, please email our Employment staff with your specific questions by completing our contact form and selecting “Employment Services” from the drop-down menu.